2 Year Free Warranty for the bike, frame and wheelset
ICAN warranty their products, against manufacturing defects, for a period not to exceed two years, from the date of purchase. During that period, ICAN will replace or repair(when possible) the defective part.
Every ICAN frame and component has a useful product life cycle. Each bike, frame and wheelset will have a unique identification number and warranty card. Complete the provided card and warranty form, and send them to us.
Failure to use the provided warranty card will void your warranty.Save your dated receipt for proof of purchase.
Your wheels are covered against manufacturing defects found within one year. In such cases, if the warranty item cannot be repaired at our expense, we'll replace the warranty item and pay shipping both ways. This warranty only applies to the original owner and is not transferable. To start a warranty claim please contact us at firstname.lastname@example.org
|Manufacturing Defects Within 2 year||We will replace the faulty component and pay shipping cost both ways.|
|After 2 Year||Maintenance, upgrade, and repair service at minimal cost.|
|What's Not Covered||Normal Wear and Tear|
- Misuse (Jumping, trick riding, etc.)
- Modification of wheels
- Tire pressure exceeding 140psi
- Improper assembly
- Installation of parts or accessories not originally intended for, or not compatible with the wheelsets sold.
- Use of brake pads not designed for carbon wheels
- Normal wear and tear (bearings, spokes, nipples, brake tracks, tires, inner tubes, pawls, freewheel bodies, seals, rim tape etc.)
- Products which have been incorrectly installed and/or adjusted.
- Issues brought about by neglect or poor maintenance.
- Surface finish and cosmetic treatments (anodizing, decals, etc.)
- Crash damage.
- All other bicycle components
- Consequential or incidental damages (where applicable)
One-Year Free Warranty for the bike components and accessories
All ICAN components, such as but not limited to the following: fork, seatpost, stem, handlebar, saddle, headset, and crankset.
NOTE: All ICAN items are warrantied under normal use.
All cracked or damaged products or photos must be sent to ICAN Factory to analyze.
If the frame and/or wheelset are deemed to be damaged and/or cracked do due to excess abuse by the owner, then the warranty on those parts will be null and void. However, ICAN may offer a discount for the replacement parts.
ReturnsIn the event of a manufacturing defect, ICAN will cover the return shipping costs. However, if the defect is deemed to not be due to the manufacturing process, then the customer will be responsible for the return shipping costs.
1.ICAN make a careful test and check before every single item is shipping. In case of bad luck that you receive, ICAN items in broken or defective quality would like a return and refund or replacement. Please contact us within 3 working days and show us as much as possible proof, photos, videos etc.
2. Refund will be granted after we receive the returned items in original condition.
3. If it is your problem that you don't want to pick the item up, but we have delivered the item, we will refund you the money of the item, not including the shipping fees.
4. New items or Repaired items will be shipped to you as soon as we receive the items for replacement.